How refunds and cancellations are handled for one-time projects.
Because every engagement is quoted and scheduled as a single, fixed-price project, refund eligibility depends on how much work has been completed or scheduled at the time of a cancellation request.
If you cancel before we have begun work on your project, you are eligible for a full refund of the amount paid, minus any payment processing fees already incurred.
If work has already started, refunds are prorated based on the portion of the agreed scope that has been completed. We will provide a written breakdown of work completed if a partial refund is requested.
Once a project has been delivered and the completed deliverables (ledger, statements, payroll setup, etc.) have been handed off, the engagement is considered complete and is not eligible for a refund. If you believe the delivered work does not match the agreed scope, contact us within 7 days of delivery and we will review and correct any discrepancy at no additional charge.
If a project cannot be completed because required information or account access was not provided, the project remains billed as scoped. We will work with you to resume the project once the needed information is available.
Email info@ciysolutionsllc.com with your name, project details, and the reason for your request. We aim to respond within two business days.
Approved refunds are issued to the original payment method within 5–10 business days of approval.
Questions about this policy can be sent to info@ciysolutionsllc.com or by mail to 4452 Bunker Cir, Las Vegas, Nevada 89121, USA.